Privacy Policy
Last Updated: September 12, 2026
At IKS Mart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or use our website and mobile application.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
* Full Name
* Phone Number
* Email Address
* Delivery Address
* Billing Information
* Order and transaction details
* Any information you voluntarily provide to our support team
We do not access your device's location (GPS or network-based location) at any time. Delivery Address is entered manually by you and is not derived from device location services.
2. How We Use Your Information
We may use your information to:
* Process and deliver your orders
* Confirm orders and communicate with you
* Provide customer support
* Process payments and refunds
* Improve our products and services
* Prevent fraudulent or unauthorized activities
* Send important updates regarding your orders
3. Payment Information
Payment information may be processed through secure third-party payment providers. IKS Mart does not intentionally store sensitive payment information such as complete card numbers unless required and securely supported by our payment system.
4. Third-Party Services and SDKs
IKS Mart does not use Firebase, Google Sign-In/Google Authentication, push notification services, advertising SDKs, or third-party analytics SDKs within the app. We do not collect Advertising ID or Device ID for tracking or advertising purposes.
The app uses secure on-device storage (Expo Secure Store) only to store your session/login information locally and securely on your own device. This data is not transmitted to third parties and is not accessible by other apps.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared with trusted service providers, such as courier companies and payment providers, only when necessary to process and deliver your order or provide requested services.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience. The mobile application does not use cookies.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.
8. Third-Party Links
Our website may contain links to third-party services. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
9. Children's Privacy
Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent.
10. Your Rights
You may contact us to request information about the personal data we hold about you or to request correction or deletion where applicable. You may also delete your account and associated data at any time through the Delete Account option available in the app and on our website.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, your personal data is removed or anonymized except where retention is required by law.
12. Changes to This Privacy Policy
IKS Mart may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
IKS Mart
CEO: Ihtisham Khan
Phone: 0315-8177774
Office Address:
Office 201, 2nd Floor,
Makkah Business Centre, Ali Market,
IJP Service Road, Sector 2,
Khayaban-e-Sir Syed, Rawalpindi, Pakistan.